Care Plans
Your system monitored, updated and looked after by the team that knows it. Remote monitoring and on-site health checks on every plan, with faster response, programming changes and bigger discounts as you step up.
Three levels of care
Care
“We keep it running”
12 month term
- Remote monitoring of your systems
- Software and firmware updates
- Power outage and storm checks: we confirm your systems came back online
- Remote fault support Mon to Fri, 7am to 3pm
- Response within 48 hours
- 1 on-site health check a year (up to 2 hours)
- Battery changes in remotes, sensors, keypads, locks and alarm devices
- Family and house sitter walkthrough at each visit
- 10% off service call fees
- 5% off all works
- Price locked for 24 months when paid annually
- Invitations to Brookvale showroom preview nights
Care Plus
“We keep it running and keep it right”
12 month term
Everything in Care, plus:
- Remote fault support Mon to Sat, 7am to 3pm
- Response within 24 hours
- 2 on-site health checks a year (up to 2 hours each)
- Programming refresh: up to 1 hour a year of scene, schedule, lighting and user changes
- No service call fee if we can't fix it remotely
- 7% off all works
- Annual system health report
Care Concierge
“We look after everything”
12 month term
Everything in Care Plus, plus:
- Front of the queue for all support, Mon to Sat, 7am to 3pm
- Response within 4 hours
- 2 extended on-site health checks a year (up to 3 hours each)
- Programming refresh: up to 2 hours a year
- 1 free fault visit a year: no call-out fee and the first 2 hours of labour included
- Loan equipment installed while faulty devices are repaired or replaced
- 10% off all works
- Annual report with upgrade roadmap
- Named service contact
PowerSafe
One annual electrical safety visit, booked on the same day as your health check so we can confirm every system recovers after the switchboard is isolated.
- Smoke alarm testing and battery changes
- Switchboard clean out and inspection
- RCBO testing with trip times recorded in milliseconds for every device, supplied as a written test record
All prices + GST. 12 month minimum term, billed monthly. Pay annually and save 10%, with your price locked for 24 months. Support hours exclude public holidays. No after hours support.
The Beachside app
Coming soon to every care plan: system status, storm and outage alerts, battery tracker, service history, how-to guides, the Beachside Assistant and booking, all in one app. Report a fault with a photo and our technician arrives knowing exactly what's wrong.
See what's comingWhat you get that others don't
Every plan priced on the page, not quoted after a visit.
After a power outage or storm we confirm your systems came back online.
Scene, schedule, lighting and user changes each year on Care Plus and Care Concierge.
RCBO trip times recorded in milliseconds for every device, in writing.
Compare the plans
| Care | Care Plus | Care Concierge | |
|---|---|---|---|
| Remote monitoring & updates | ✓ | ✓ | ✓ |
| Power outage and storm checks | ✓ | ✓ | ✓ |
| Remote fault support | Mon to Fri, 7am to 3pm | Mon to Sat, 7am to 3pm | Front of the queue, Mon to Sat, 7am to 3pm |
| Response time | 48 hours | 24 hours | 4 hours |
| On-site health checks | 1 a year, up to 2 hours | 2 a year, up to 2 hours each | 2 a year, up to 3 hours each |
| Battery changes (labour) | ✓ | ✓ | ✓ |
| Family and house sitter walkthrough | ✓ | ✓ | ✓ |
| Programming refresh | – | Up to 1 hour a year | Up to 2 hours a year |
| Service call fees | 10% off | No fee if we can't fix it remotely | 1 free fault visit a year, first 2 hours labour included |
| Discount on all works | 5% | 7% | 10% |
| Annual report | – | Health report | Report + upgrade roadmap |
| Loan equipment during repairs | – | – | ✓ |
| Named service contact | – | – | ✓ |
| Price locked 24 months (paid annually) | ✓ | ✓ | ✓ |
| Showroom preview nights | ✓ | ✓ | ✓ |
What each inclusion means
Remote monitoring & updates
We monitor your systems remotely so faults are picked up early, often before you notice. Software and firmware updates are included, excluding paid upgrade licences.
Power outage and storm checks
After a power outage or storm we check remotely that your systems came back online, and follow up if something didn't.
Remote fault support
Phone, text and remote session support for faults. Care: Mon to Fri 7am to 3pm. Care Plus: Mon to Sat 7am to 3pm. Care Concierge: front of the queue, Mon to Sat 7am to 3pm. Subject to fair use. No after hours support.
On-site health checks
A scheduled visit to test devices, check the network and confirm everything is updated and working. Care: 1 a year, up to 2 hours. Care Plus: 2 a year, up to 2 hours each. Care Concierge: 2 extended visits a year, up to 3 hours each.
Battery changes and walkthroughs
At each visit we change batteries in remotes, sensors, keypads, locks and alarm devices (labour included, batteries supplied at cost), and walk family members or house sitters through the system.
Programming refresh
Changes to scenes, schedules, lighting and users as your household changes. Care Plus: up to 1 hour a year. Care Concierge: up to 2 hours a year. Anything beyond that is quoted separately.
Service call fees and fault visits
Care: 10% off service call fees. Care Plus: no service call fee if we can't fix it remotely. Care Concierge: 1 free fault visit a year with no call-out fee and the first 2 hours of labour included.
Discounts on works
Care 5%, Care Plus 7%, Care Concierge 10% off standard labour and materials. Excludes specialised equipment, third-party products and subcontractors.
Loan equipment (Care Concierge)
If a device fails, we install loan equipment to keep you running while it's repaired or replaced. Loan equipment remains Beachside property and must be returned in good condition.
Annual report
Care Plus: a yearly system health report. Care Concierge: adds an upgrade roadmap with recommendations for your home.
PowerSafe add-on
One annual electrical safety visit on the same day as your health check: smoke alarm testing and battery changes, switchboard clean out and inspection, and RCBO testing with trip times recorded in milliseconds for every device, supplied as a written test record. $55 + GST a month on any plan.
Key terms
- Support hours exclude public holidays. No after hours support.
- Response times are measured from when you contact us during support hours.
- Remote support is subject to fair use. New programming beyond the included refresh, new devices and system expansions are quoted separately.
- Parts, hardware and batteries are charged separately.
- Discounts apply to standard labour and materials, not specialised equipment, third-party products or subcontractors.
- Systems not installed by Beachside require a once-off onboarding audit of $650 + GST before the plan starts.
- Remote monitoring requires a stable internet connection and compatible equipment.
- Loan equipment remains Beachside property and must be returned in good condition.
- 12 month minimum term, billed monthly, or pay annually and save 10%. After the initial term, plans continue month to month. Cancel with 30 days' written notice to info@beachsidees.com.au.
Not sure which plan suits your home?
Tell us what's installed and we'll recommend one.