Lights not working after a power outage?
The power came back, but the lights, keypads or app didn't. It's one of the most common calls we get after a storm. Here's what usually causes it, and how we fix it.
What we get called out for
- Lights won't turn on from keypads after the power returns
- Keypads have no backlight
- The app shows the home offline
- Some circuits work and others don't
- Scenes or schedules are gone
- The safety switch keeps tripping
When the power comes back, the system doesn't always come back with it.
The usual causes are a C-Bus or Dynalite network power supply that failed during the outage, units that lost their settings, a safety switch that tripped and hasn't been reset, a Savant host or network switch that didn't restart properly, or surge damage to a device.
Before you call, check your switchboard for a tripped safety switch and try restarting your internet router. If that doesn't bring it back, we'll find the cause and restore the programming.
Fixed properly, first time.
Chris and the team at Beachside Electrical are outstanding. They respond quickly to enquiries, turn up on time, and do a great job. I highly recommend them.
Chris was super efficient and professional throughout. Job done right the first time, on time and at the right price.
I rarely give a 5 star review but Beachside Electrical Solutions deserve one. On time, great job, cleaned up after themselves.
Three steps, no surprises.
- Check the basicsLook for a tripped safety switch in the switchboard, then restart your router. Call us if the system still isn't working.
- Diagnose on siteWe test power supplies, the control network and each affected device, and read back the programming.
- Restore and protectWe repair or replace what failed, restore the programming and back it up. Our PowerSafe add-on tests your safety switches every year so you know they'll work.
Common questions
Why do my lights work from the switchboard but not the keypads?
The lighting circuits have power, but the control network that tells them what to do doesn't. Usually a failed network power supply or units that lost their settings.
Will a care plan help after an outage?
Yes. Every care plan includes outage checks, so we confirm your systems came back online after a storm.
What is PowerSafe?
An add-on to any care plan: a yearly safety visit that tests your safety switches and records the results, so you know your switchboard will protect you.
Can a surge damage my smart home?
Yes. Surges can damage power supplies, units and network equipment. We can recommend surge protection at the switchboard.
Do you come out after storms?
Yes, during business hours, Monday to Friday 7am to 3pm. Care plan clients are first in the queue.
Tell us what's happening.
We'll call you back within 24 hours, Monday to Friday.
- We call you backUsually the same day. Many faults can be narrowed down over the phone.
- We diagnoseRemotely where we can, on site where we need to.
- You chooseA fix, or a few options at different price points. Nothing goes ahead without your OK.
Across Sydney, from Brookvale.
Northern Beaches: Manly, Balgowlah, Seaforth, Allambie Heights, Frenchs Forest, Brookvale, Dee Why, Freshwater, Curl Curl, Collaroy, Narrabeen, Mona Vale, Newport, Avalon and Palm Beach. North Shore: Mosman, Cremorne, Neutral Bay, Chatswood, Lindfield, Killara, Pymble and Wahroonga. Eastern Suburbs: Bellevue Hill, Double Bay, Point Piper, Rose Bay, Vaucluse and Bondi. We also take on work in the Inner West.