Smart home not working?
The app won't connect, lights or scenes don't respond, music stopped, or half the house works and half doesn't. And the installer isn't answering. We find the root cause and fix it.
What we get called out for
- The app says the home is offline
- Some rooms work and others don't
- Scenes, schedules or sensors stopped working
- Everything went down after a storm, blackout or new router
- Buttons work but nothing happens on the app, or the other way round
- No one can tell you how the system was set up
Let's go to the root cause before anything gets replaced.
In most homes we visit, the fault is one of four things: the network, a failed power supply, lost or corrupted programming, or a single failed device taking others down with it. Replacing hardware before knowing which one wastes your money.
We work across C-Bus, Dynalite, Savant, Fibaro, alarms, cameras, intercoms and Ubiquiti networks, so one visit covers the lot instead of a different trade for each system.
Fixed properly, first time.
We had issues with our C-Bus home automation system. Thankfully Chris and his team diagnosed the issue and also advised on a future upgrade. Appreciate the professional manner in which the problem was resolved.
Chris & Callan worked very long & hard to resolve our intercom problems & helped with other technical issues as well. They were reliable, friendly & responsive. I recommend them highly.
I rarely give a 5 star review but Beachside Electrical Solutions deserve one. On time, great job, cleaned up after themselves.
Three steps, no surprises.
- Tell us what's happeningWhat's not working, when it started and what changed. A phone call is often enough to narrow it down.
- Diagnose on siteWe check the network, power supplies, programming and devices, and find the one causing the problem.
- Fix and documentWe fix it, test the whole system and document what's there. If more is needed, you get a few options at different price points.
Common questions
Which systems do you fix?
C-Bus, Dynalite, Savant, SpaceLogic, Fibaro, CoolAutomation, Ness, Elk, Inner Range, Bosch, Ajax and Gallagher alarms, Dahua and Hikvision cameras, Aiphone intercoms and Ubiquiti networks.
Can you diagnose it remotely?
Sometimes. If there's remote access to the system we can often see what's wrong before attending. Otherwise we'll talk it through on the phone first.
Should I replace the whole system?
Usually not. Most systems can be repaired or upgraded in parts. We'll tell you plainly if something is past fixing.
Can you work on a system someone else installed?
Yes. Most of our service work is on systems installed by others.
How do I stop this happening again?
A care plan includes remote monitoring, updates and an on-site health check, so problems are picked up early.
Tell us what's happening.
We'll call you back within 24 hours, Monday to Friday.
- We call you backUsually the same day. Many faults can be narrowed down over the phone.
- We diagnoseRemotely where we can, on site where we need to.
- You chooseA fix, or a few options at different price points. Nothing goes ahead without your OK.
Across Sydney, from Brookvale.
Northern Beaches: Manly, Balgowlah, Seaforth, Allambie Heights, Frenchs Forest, Brookvale, Dee Why, Freshwater, Curl Curl, Collaroy, Narrabeen, Mona Vale, Newport, Avalon and Palm Beach. North Shore: Mosman, Cremorne, Neutral Bay, Chatswood, Lindfield, Killara, Pymble and Wahroonga. Eastern Suburbs: Bellevue Hill, Double Bay, Point Piper, Rose Bay, Vaucluse and Bondi. We also take on work in the Inner West.