Questions we get asked
27 answers on cost, Savant, lighting, security, upgrades and support. Can't find yours? Call 0485 019 800.
Getting started
Where do I start?
Book a showroom walkthrough. You'll see every system working, tell us how you live, and we'll recommend what suits your home and budget. If you have plans, bring them.
When should we bring you into a new build?
Before the electrical plans are finalised, ideally at design development. Cabling decisions made before rough-in decide how well the system works for the life of the home.
Are you licensed and insured?
Yes. Fully licensed for electrical and security work and fully insured. Electrical Licence 367490C. Security Master Licence 000109563.
What does the lifetime labour warranty cover?
If something we installed isn't right, we come back and fix it at no cost to you.
Which areas do you cover?
Northern Beaches, North Shore and Eastern Suburbs from our Brookvale base, and we take on work in the Inner West too. We've also delivered work on the water, including the superyacht Belle.
What services do you offer?
General electrical, lighting control, smart home automation, security and access control, CCTV, intercoms, multi-room audio and system design. One team designs, wires, installs and programs all of it.
Do you work with builders and architects?
Yes. We coordinate with your builder and designers from drawings through to handover, with a dedicated project manager on site.
Cost & quoting
How much does a smart home cost?
Price is set by the number of rooms, the systems you want and the platform. A lighting-control-only home and a whole-home Savant system with cinema and security are very different scopes. After a design consult we give you a few options at different price points, each a fixed lump sum, so you can choose what suits.
Is your quote fixed?
Yes. Quotes are a fixed lump sum for the scope shown. Anything added later is quoted as a variation before we do it.
Can we start small and add later?
Yes, if it's planned for. We cable for the full system during the build and fit off what you want now. Adding rooms or systems later is then a fit-off job, not a rewire.
Do you charge for the showroom visit?
No. Showroom walkthroughs are free and by appointment.
Savant & automation
Which smart home system should I choose?
Savant suits whole-home control with AV, security and climate in one app. C-Bus, SpaceLogic and Dynalite suit lighting-led projects. Fibaro suits wireless upgrades. We'll recommend one after seeing your plans.
Can I control everything from my phone?
Yes. Lighting, climate, cameras, alarm, intercom and music from one app, plus the Savant remote and wall touch panels.
Do I still need light switches?
Yes. Keypads stay on the wall so guests and family never need the app to turn on a light. The app and remote add to them.
What happens if the internet goes down?
Everything inside the house keeps working on the local network. Remote access from outside the home returns when the connection does.
Does it work with Alexa, Google or Siri?
Yes. Voice control is available across Savant and the lighting platforms we install.
Can you control my air conditioning?
Yes. CoolAutomation connects ducted and split systems so every zone can be set, scheduled and built into scenes.
Lighting
Do you do lighting design?
Yes. We plan every fitting, circuit and scene from your floor plan before construction, inside and out, including façade, garden, stair and pool lighting.
What's the difference between C-Bus, Dynalite and Fibaro?
C-Bus and Dynalite are wired lighting control systems for new builds and major renovations. Fibaro is wireless, so it suits homes where you don't want to open the walls.
Can you make the outside of the house light up automatically?
Yes. Façade, garden and pool lighting can come on at sunset and step down through the night on their own.
Security, cameras & intercom
Which alarm systems do you install?
Ness, Elk, Inner Range, Bosch, Ajax and Gallagher. We hold Electrical Licence 367490C and Security Master Licence 000109563.
Which cameras do you install?
Dahua and Hikvision professional-grade cameras, viewable on your phone and Savant panels.
Can I answer the intercom from my phone?
Yes. Aiphone, Hikvision and Dahua IP intercoms forward calls to your phone so you can see, talk to and let in visitors from anywhere.
Can the alarm work with the lights?
Yes. When it's integrated, the alarm can turn on external lights, and arming can be part of a Goodnight or Away scene.
Upgrades, service & support
Can you work on a system someone else installed?
Yes. We service and take over C-Bus, Dynalite and Savant systems regularly, including ones where the programming file was never handed over.
Can you upgrade an older home without rewiring?
Often, yes. Wireless options like Fibaro and Ajax go behind existing switch plates and on existing walls. See our Upgrades page for wired and wireless options.
My lights stopped working after a power outage. What now?
Call us on 0485 019 800. It's often a power supply or network fault we can diagnose over the phone before attending.
Do you offer ongoing maintenance?
Yes. Care Plans start at $89 + GST a month and include remote monitoring, updates, outage checks, an on-site health check and discounts on works. Every Beachside project includes 3 months of care free.
Do I get the programming files?
Yes. Every system we install or take over is documented and the files are handed to you.
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Still have a question?
Ask us in the showroom, or send it through and we'll reply within 24 hours.

